Terms of Service

Updated April 2025

Welcome to Queen City Skincare! By using our website, purchasing from us, or opting into SMS messaging, you agree to the following Terms of Service. Please read them carefully.

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1. Overview

This website is operated by Queen City Skincare, LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Queen City Skincare. These Terms of Service apply to all users of the site, including browsers, vendors, customers, and contributors of content.

2. Site Use

You agree not to use our website or products for any illegal or unauthorized purpose. You may not reproduce, duplicate, copy, sell, or exploit any portion of the site without express written permission from us.

We reserve the right to refuse service to anyone at any time for any reason.

3. Product Information & Availability

We make every effort to ensure all product information is accurate. Prices and availability are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

4. Orders & Payment

We authorize your payment method at checkout and capture the funds when your order ships. We accept all major credit cards, PayPal, and mobile wallets like Apple Pay, Google Pay, and Samsung Pay.

If we are unable to capture payment, we may delay or cancel your order.

Gift cards are not accepted at this time. Promotional codes are valid only if issued directly by us. We reserve the right to restrict discount combinations or invalidate codes found on third-party websites.

5. Returns & Refunds

Due to the personal nature of our products, returns are not accepted. However, if your item is damaged or there’s an issue, contact us within 30 days at help@queencityskincare.com for a resolution.

We offer full refunds to the original payment method or a full refund + 10% in store credit. Shipping fees are non-refundable.

6. SMS Messaging & Consent

By consenting to Queen City Skincare’s SMS marketing during checkout or by subscribing through our site, you agree to receive recurring text messages, including:

• Order updates
• Abandoned checkout reminders
• Promotional offers
• Review requests and transactional notifications

Message frequency varies. Consent is not a condition of purchase. Message and data rates may apply.

You may unsubscribe at any time by replying with keywords such as “STOP,” “END,” “UNSUBSCRIBE,” “CANCEL,” or “QUIT,” or by using the unsubscribe link provided in our messages. We will also honor any clear opt-out requests such as “please opt me out.”

For help, reply HELP to any message, or email us at help@queencityskincare.com.

We may update our messaging number or short code at any time and will notify you accordingly. Messages sent to outdated numbers may not be received.

We are not liable for any failed, delayed, or misdirected delivery of information through SMS. Please refer to our Privacy Policy for details on how your information is handled.

7. Intellectual Property

All site content — including text, graphics, logos, and images — belongs to Queen City Skincare and is protected by copyright and trademark law. Unauthorized use is prohibited.

8. Limitation of Liability

You agree that use of our site and products is at your own risk. Queen City Skincare is not liable for any damages resulting from:

• Delayed, incorrect, or failed deliveries
• Misuse of products
• Errors or omissions on the site
• Issues caused by third-party services such as shipping carriers

If you have sensitive skin or allergies, please read product ingredients carefully before use.

9. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

10. Arbitration & Class Action Waiver Agreement

10.1 Arbitration

By using our services or purchasing from Queen City Skincare, you agree to resolve any disputes exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

The arbitration will be conducted by a single arbitrator in Erie County, New York. The parties may appear in person, by phone, or through document submission.

The arbitrator is required to issue a reasoned, written award and may not commit errors of law. Judicial review of the award is available as permitted by law. Each party is responsible for their own legal fees and arbitration costs.

This arbitration clause is governed by the Federal Arbitration Act (FAA). If the FAA does not apply, New York law will govern the arbitration process.

10.2 Opting Out of Arbitration

You may opt out of arbitration within 30 days of your first purchase by mailing a written notice to:

Queen City Skincare, LLC
[Insert your business mailing address]

Your notice must include your full name, address, and a clear statement that you wish to opt out of arbitration. We recommend using a method that provides proof of delivery.

10.3 Class Action Waiver

You agree to bring disputes only in your individual capacity, not as a plaintiff or class member in any class, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any class action. Challenges to this Class Action Waiver must be decided by a court, not an arbitrator.

11. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page. Your continued use of the site constitutes acceptance of any changes.

12. Contact

For questions or concerns about these Terms, email us at help@queencityskincare.com.